Privacy Policy

The Unpublished is an AI-powered marketing management platform for social media, WhatsApp Business, campaign analytics, approvals, reporting, and AI-assisted content workflows. This Privacy Policy explains how The Unpublished collects, uses, stores, and protects information when users access the platform or connect third-party integrations.

1. Information We Collect

Depending on the features enabled by a user or workspace, The Unpublished may collect and process:

• Account information such as name, email, role, workspace, and login activity.
• Connected platform metadata such as page names, account IDs, profile details, and authorization status.
• Social media content data such as posts, captions, comments, mentions, media metadata, and approval history.
• Analytics data such as reach, impressions, engagement, leads, campaign performance, and response times.
• WhatsApp Business data such as templates, contacts, message status, opt-in status, and conversation metadata.
• AI-generated content such as reports, captions, suggestions, summaries, and campaign recommendations.

2. How We Use Information

• To provide dashboards, reports, calendars, approval workflows, and campaign management tools.
• To connect authorized third-party accounts and retrieve permitted data through official APIs.
• To generate AI-assisted recommendations, captions, documents, reports, and performance explanations.
• To improve platform security, reliability, usability, and product quality.
• To comply with legal, security, and platform policy requirements.

3. Third-Party Integrations

The Unpublished may integrate with platforms such as Meta, Instagram, Facebook, WhatsApp Business, LinkedIn, YouTube, Google Business Profile, X, and OpenAI. Data access depends on the permissions granted by the user and the capabilities approved by each platform.

4. Data Sharing

The Unpublished does not sell personal data. We may share information with service providers that help operate the platform, such as hosting, database, storage, analytics, AI processing, email delivery, and security services. We may also transmit data to connected third-party platforms when authorized by the user.

5. Data Retention

We retain information for as long as needed to provide the platform, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Users may request deletion of eligible data.

6. Security

The Unpublished uses reasonable administrative, technical, and organizational safeguards to protect user and workspace data. No online service can guarantee absolute security, but we aim to reduce risk through responsible access controls, secure token handling, and monitoring.

7. Data Deletion

Users can request deletion of connected account data and workspace data through our data deletion instructions.

8. Contact

Email: hello@theunpublished.in